A supplier who takes payment and does not deliver is every buyer's worst case. Acting quickly and calmly gives you the best chance of recovery. Here is what to do.
Reach out in writing, state the order and the agreed delivery date, and set a clear new deadline. Sometimes the delay is genuine, and a firm written follow-up gets it moving.
Do not send more money to fix a missed delivery. If any balance is pending, hold it. Adding money to a stuck order rarely recovers it and usually deepens the loss.
Collect the order confirmation, payment proof, and all messages. This record is what you will need for a refund demand, a bank complaint, or any formal action.
Raise the issue with the marketplace if you found the supplier there, dispute the payment with your bank if applicable, and send a legal notice for large sums. Report repeat offenders so other buyers are warned.
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