Disputes happen even with good suppliers. How you handle them decides whether you recover your money and keep a useful relationship. Here is a level-headed approach.
Note exactly what is wrong, with photos, the order details and the agreed specification. A specific, factual complaint gets a faster, fairer response than an angry, vague one.
Most issues are solved by a direct conversation. Explain the problem, refer to what was agreed, and propose a reasonable fix: a replacement, a partial refund or a credit on the next order.
If you are holding a balance payment, that gives you room to reach a fair settlement. Withhold only the disputed portion, pay the rest, and keep the tone professional so a solution stays possible.
If talks fail on a large amount, a formal legal notice or the appropriate consumer or commercial forum is available. Keep it as a last resort, since a negotiated fix is usually faster and cheaper than a fight.
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